Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at gokylstore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gokylstore@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gokylstore@gmail.com.
K•Y•L RETURN & EXCHANGE POLICY
At K•Y•L, we want you to feel confident with every purchase.
RETURNS & EXCHANGES
We accept returns and exchanges within 7 days of receiving your order.
To be eligible for a return or exchange, the item must be:
• Unworn and unused
• Unwashed
• Free from any damage, stains, or alterations
• Returned with the original tags and packaging intact
Please ensure that you select your size carefully before placing your order.
RETURN SHIPPING
For returns or exchanges made through delivery, the customer is responsible for the return shipping cost.
The returned item must be securely packaged and sent to the address provided by K•Y•L.
IN-PERSON EXCHANGE
If you prefer, you can visit us and exchange your item in person at:
80/B, Nandawila,
Ellakkala,
Sri Lanka.
Please contact K•Y•L before visiting to confirm the exchange and product availability.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged or different from what you ordered, please contact us as soon as possible with your order details and clear photographs of the item.
In such cases, K•Y•L will review the issue and arrange an appropriate solution.
REFUNDS
Once a returned item has been received and inspected, we will confirm whether it is eligible for a refund or exchange.
Approved refunds will be processed according to the original payment method and the applicable payment provider's processing time.
CONTACT
For return or exchange requests, please contact K•Y•L with your order number and the reason for the request.